Contact
Get in touch.
PRISM is built by a small team. We read every email, and we reply.
General
hello@prismhd.co
Sales, partnerships, press, anything that doesn’t fit a more specific channel below.
Support
support@prismhd.co
Account issues, billing, chart data questions, bug reports.
Practitioners
practitioners@prismhd.co
Apply for practitioner access, propose a co-authoring partnership, request a demo of the practitioner tools.
Privacy
privacy@prismhd.co
Data deletion requests, GDPR / CCPA questions, security disclosures. We respond within five business days.
Tips for a fast reply
- · Tell us what you’re trying to do, not just what’s broken.
- · If it’s a chart issue, send the chart ID (visible in your dashboard URL when looking at any chart).
- · If it’s a billing question, mention the email associated with your account.
- · Practitioner inquiries: tell us about your existing practice and how you currently deliver chart work.
Response time
Most messages get a same-day reply during weekdays. Practitioner applications and partnership inquiries take longer because we onboard in cohorts — expect 1–2 weeks. Privacy and security disclosures are prioritized regardless of channel.